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Our Commitment to Privacy
eHome.com is committed to protecting your privacy. We recognize the importance of safeguarding and respecting the privacy of our clients. As your online real estate service provider, we are committed to helping you achieve your home buying and/or selling goals in a secure, efficient and professional manner. Accordingly, we have adopted this Online Privacy Policy Statement to serve as the basis for our online privacy policies and procedures. It demonstrates our commitment to providing privacy protection to our clients and in our online relationships.
The following statement is designed to assist you in understanding how eHome.com collects, uses and safeguards the personal information you provide to us on our web site and to assist you in making informed decisions when using our online services.
What Information Do We Collect?
When you visit our web site, you may provide us with two types of information; personal information you knowingly choose to disclose, which is collected on an individual basis, and web site use information collected on an aggregate basis as you and others browse our web site.
Personal Information You Choose to Provide
Buyer or Seller Information. If you chose to use our online real estate services, you will need to provide us with certain personal information. More specifically, if you are a buyer and wish to use our eHome Locator or make an offer to purchase a home, eHome.com will request personal information such as the following:
- Name
- E-mail address
- Phone numbers (daytime and home)
- Address
- If you are a buyer, seller, both or neither
- Preference regarding method of contact
- How you heard about eHome.com
- Best day and time to call you
- Reference number, listing number or street address of the home you are interested in purchasing
- Offer amount
Additionally, if you are a seller and wish to list your home with eHome.com, we will request personal information such as the following:
- Name
- Property address
- Mailing address (if different from property address)
- E-Mail address
- Day and evening phone number
- Property type (i.e. single family home)
- Lot size of property
- Square footage of the home
- Number of bedrooms and bathrooms in the home
- Whether the home has a family room, dining room, bonus room, air conditioning, fireplace, an attached garage, association fees, or mello roos
- Size of garage
- School district where the home is located
- Top fourteen selling features of your home
- Short description of your home
Contact Information. We collect information about how to reach you when you register to use the eHome Locator or make an offer on a home and/or list your home on our web site. Providing us with your name, e-mail address, and telephone number allows an eHome.com representative to contact you to assist you in your real estate transaction. Additionally, the contact information you submit to eHome.com allows us to provide you with automatic updates on listings and to notify you of special promotions.
In addition to providing eHome.com with the information we request when registering you for use of our eHomeLocator, making an offer on a home or listing your home, if you choose to correspond further with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. Such e-mail information, if retained, will be used to provide better and more responsive customer service and will be retained in eHome.com's internal records only.
Web Site Use Information
Similar to other commercial web sites, our web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the web pages viewed, time spent at our web site, and the web site visited just before and just after our web site. This information is collected on an aggregate basis, and assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our web site to better meet your needs. None of this information is associated with you as an individual.
What Are "Cookies"? "Cookies" are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
Moreover, most browsers allow its users to block cookies. For example, many browsers allow a user to specify that they be prompted before a site puts a cookie on their hard drive so that the user can choose to allow or disallow the cookie. Additionally, most users can prevent their browser from ever accepting any cookies.
How Do We Use the Information That You Provide To Us?
We use the personal information that you provide to us to administer eHome.com's online real estate services. Broadly speaking, we use personal information for the purpose of administering eHome.com's business activities, providing you with customer service and making available other products and services to you, our clients and prospective clients.
We Require Your Approval
At various points during your online home buying and/or selling experience, eHome.com will seek your approval before providing certain assistance. For example, you will be prompted to accept or decline a phone call or an e-mail from an eHome.com representative. Additionally, you will be prompted to approve or disapprove our transmission to you of automatic updates on listings and notifications of special promotions. As our client, you will be given the opportunity to notify us of your desire not to receive these services by entering your preferences on the registration form in the membership account section of the web site , calling toll free (877) 650-3200 or by sending us an e-mail request at info@eHome.com. Additionally, we require your approval before retrieving your personal information and before submitting your personal information to anyone outside of eHome.com.
Sharing Information With Service Providers
eHome.com is your link to numerous service providers that can assist your real estate transaction. From time to time you may notice offers from outside companies associated with real estate transactions, such as mortgage, title and escrow service providers, advertised on eHome.com's web site. In such cases, if you are interested in the advertised product or service, you will be given the opportunity to approve eHome.com's submission of your personal information to such provider in order to avoid having to reenter that information. If you approve the submission of your information to an outside company, we will forward your information to that company.
eHome.com takes measures to select product or service providers that are responsible and afford privacy protections to their customers. However, eHome.com cannot make any representations about the practices and policies of any of its service providers. Each service provider is governed by its own practices and policies regarding the maintenance, security and disclosure of their customers' information.
Future Use of eHome.com Services
Whether your real estate transaction is successful or not, we may archive all the information you submit to eHome.com to maintain accurate, internal business records and to expedite your future use of eHome.com's services. In the event that you submit information and prefer that we purge personally identifiable information from our records, at any time you may click on the membership account page and follow the directions to delete your archived information, call toll free (877) 650-3200 or send us an e-mail request at info@eHome.com.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our web site, new eHome.com services and special offers we believe you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on the membership account page and following the directions to delete your archived information, calling toll free (877) 650-3200 or by sending us an e-mail request at info@eHome.com.
How Do We Secure Information Transmissions?
When you send confidential information to us on our web site, Secure Socket Layer (SSL) encrypts membership and credit card data you input before it is sent to us. The information is scrambled en route and decoded once it reaches our web site.
Other e-mail that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as social security or account numbers to us through an unsecured e-mail. Such communications should be transmitted to us by calling
toll free (877) 650-3200 .
How Do We Protect Your Information?
Information Security. eHome.com utilizes firewall technology, which we have customized, installed and configured to safeguard the confidentiality of personal information we collect on our web site from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices. Periodically, eHome.com's operations and business practices are reviewed for compliance with our policies and procedures governing the security, confidentiality and quality of your information.
Employee Access, Training and Expectations. eHome.com's corporate values, ethical standards, policies and practices underscore our commitment to the protection of our clients' information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by clicking on our membership account page and following the directions, calling toll free (877) 650-3200 or by sending an e-mail request at info@eHome.com.
You may also request that we correct or modify your personally identifiable information by clicking on our membership account page and following the directions, calling toll free (877) 650-3200 or by sending an e-mail request at info@eHome.com.
Do We Disclose Information to Outside Parties?
As stated above, after you indicate to us that you want to utilize a service provider that is linked to eHome.com's web site and authorize eHome.com to submit personal information required for outside vendor applications, we will forward the information you provided to us online.
How Do We Protect Children?
eHome.com does not knowingly solicit data from nor knowingly market to children. Our web site is directed to adults, our potential clients. Our standard procedures are designed to screen out any submissions by children under the age of 18 so that a child can not utilize eHome.com's services using his or her own personal information.
Parents can use various readily available software packages to prevent their children from accessing web sites which they deem to be inappropriate. Parents can choose to utilize this and other methods to limit the web sites to which their children have access.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when eHome.com, in good faith, believes that the law requires it or for the protection of its legal rights.
What About Other Web Sites Linked to the eHome.com Web Site?
eHome.com is not responsible for the information practices and policies employed by web sites linked to or from our web site. Often links to non-eHome.com web sites are provided solely as pointers to information on topics or services that may be useful to the users of our web site.
Please remember that when you use a link to go from our web site to another web site, eHome.com's Online Privacy Policy Statement is no longer in effect. Your browsing and interaction on any other web site, including web sites which have a link on our web site, is subject to that web site's own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using eHome.com's web site and in particular by submitting personal information associated with your home buying or selling transaction, you consent to eHome.com's collection and use of your personal information as described in this Online Privacy Policy Statement. If eHome.com changes its online privacy policies and procedures, we will post those changes on our web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
Copyright (c) 2000 eHome.com. All Rights Reserved.
Users of this site agree to be bound by the terms of the Online Privacy Policy Statement of
eHome.com.
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